EDEN QUEST / HELP & POLICIES

Returns & Refunds

We want every Eden Quest order, from handcrafted rituals to fine art prints, to arrive just as intended. If something isn’t right, we’re here to help.

A NOMADS RITUAL • OCTOBER 2026

Change of mind

For unopened A Nomads Ritual products, we accept change-of-mind returns within 14 days of delivery when the product is unopened, unused, in its original packaging and suitable for resale. Eden Quest Studio fine art prints are made to order; we do not offer change-of-mind returns or exchanges for prints, including where the wrong size is selected. This does not affect rights under Australian Consumer Law.

For hygiene and product-integrity reasons, opened or used fragrances, mists, balms, oils, candles, incense and diffusers cannot be returned for a change of mind. Please check Studio print size and artwork details before ordering, as prints enter production after the order has been approved.

Customers cover change-of-mind return postage. Original delivery charges are generally not refundable for change-of-mind returns, unless required by law.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or contains an incorrect item (including an incorrect print, size or production defect), please contact us promptly with your order number, a short description and photographs of the product and packaging where relevant. Eden Quest remains responsible for helping resolve issues with prints fulfilled by Gelato; customers do not need to negotiate with the printer.

We’ll assess the issue and arrange a remedy appropriate to your rights, which may include repair, replacement or refund.

Your Australian Consumer Law rights

Our products come with guarantees that cannot be excluded under Australian Consumer Law. For a major failure, you may be entitled to a refund or replacement; for a minor failure, a repair or another appropriate remedy may apply.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

Small-batch and botanical variations

Small differences in scent, colour, texture or appearance can occur between handcrafted batches. These variations are part of the character of botanical products and are not necessarily faults.

Personal scent preferences

Fragrance can be experienced differently from person to person and can develop on skin or in a room. A simple change in scent preference is treated as change of mind, rather than automatically being a product fault.

Temperature-sensitive products

Products containing botanical oils or natural waxes may soften or firm with changes in temperature. If you believe an item has been damaged during shipping, please contact us with photographs.

How to return an item

Contact us before posting a return so we can provide the appropriate instructions. Please don’t send anything back without receiving return details first.

We recommend tracked delivery for change-of-mind returns. The returned item remains your responsibility until it reaches us, except to the extent the law provides otherwise.

Refund processing

After receiving and reviewing an approved return, we’ll let you know the outcome. Approved refunds are issued to the original payment method; bank or payment-provider processing times may vary.

Sale items and gift cards

Sale or promotional products may be eligible for change-of-mind returns unless otherwise stated at purchase. Consumer guarantees continue to apply regardless of a discount.

Gift cards are generally not redeemable for cash or refundable except where required by law.

Contact

For help with any Eden Quest Studio or A Nomads Ritual order, contact Eden Quest and include your order number.

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