EDEN QUEST / HELP & POLICIES

Shipping & Delivery

Carefully packed, thoughtfully sent. Here’s what to expect when your Eden Quest order is on its way, whether it’s a handcrafted ritual or a fine art print.

A NOMADS RITUAL • OCTOBER 2026

Where we ship

We currently ship within Australia. International shipping is not available at this stage.

Shipping costs

Standard Australian delivery: $10 per order.

Complimentary Australian delivery: available on orders of over $100 AUD, based on the checkout subtotal after applicable discounts.

The shipping fee is charged once per Eden Quest order, including mixed orders containing Studio prints and A Nomads Ritual products. Our fulfilment partners may ship separately, but we will not request a second shipping payment from you. All shipping charges are shown before you place your order.

Preparing your order

A Nomads Ritual products are generally processed and packed within 2–4 business days. As our products are handcrafted and prepared in small batches, processing may occasionally take longer during busy periods, launches or market weekends. Eden Quest Studio prints are made to order by our production partner, Gelato, so printing and preparation time is additional to delivery time. Products in a mixed order may be shipped in separate parcels and arrive on different days.

You’ll receive an order confirmation and a dispatch notification when your parcel leaves us.

Delivery estimates

After dispatch, our usual estimates for A Nomads Ritual products are approximately 2–5 business days to metropolitan areas and 3–10 business days to regional and remote areas.

Studio prints have separate production and delivery times that vary by destination. These are estimates, not guaranteed delivery dates, and may vary with carrier delays, peak periods, public holidays or your destination.

Tracking

Where tracking is available, we’ll provide tracking information after dispatch. Please allow a little time for tracking updates to appear.

Shipping restrictions

Some of our products may contain fragrance, alcohol, matches or other materials that are restricted by certain couriers or delivery methods. If a product cannot be delivered to your location, we’ll contact you to offer an appropriate solution, including a refund if we cannot supply the order.

Delivery addresses

Please check your details before ordering. If you’ve entered an incorrect address, contact us as soon as possible and we’ll try to help before dispatch. We cannot guarantee an address change once the parcel has been sent.

Extra shipping charges may apply when a parcel must be resent due to an incorrectly supplied address, subject to your rights under Australian Consumer Law.

Lost, delayed or damaged parcels

If your parcel hasn’t arrived within a reasonable time after its expected delivery, contact us so we can help investigate. If tracking indicates delivery but you cannot locate the parcel, check any safe delivery location and with others at the address before contacting us.

If anything arrives damaged, please send us your order number and clear photographs of the damaged item and packaging. Your rights under Australian Consumer Law are not limited by this policy.

Heat and delicate products

Natural waxes, oils and botanical materials can soften or change texture in warm conditions. Where possible, avoid leaving deliveries in direct sunlight, hot cars or other high-temperature locations. If you believe heat has damaged an item, contact us for assistance.

Questions about your delivery

Contact Eden Quest with your order number and we’ll be happy to assist with Studio prints or A Nomads Ritual products.

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